Previous incidents

December 2025
Dec 19, 2025
1 incident

Higher error rate in ORD

Degraded

Resolved Dec 19, 2025 at 12:52pm UTC

Services were being throttled in this region and we've scaled up our capacity for now. We will continue to monitor the situation.

1 previous update

Dec 17, 2025
1 incident

ORD: Higher than usual error rates on RTMP allocation (affecting new sessions)

Degraded

Resolved Dec 18, 2025 at 9:29am UTC

This has been finally resolved by our upstream provider. We will be migrating some core infra to more reliable providers (as we've been doing the last little while) to mitigate this in the future.

2 previous updates

Dec 16, 2025
1 incident

IAD Region is Facing Issues

Degraded

Resolved Dec 17, 2025 at 6:11am UTC

This was a result of some upstream issues again and we were able to get things back up just recently -- most people will have been auto-redirected unless iad was explicitly passed in. Will be a lot faster on this going forward for the people manually selecting regions.

1 previous update

Dec 11, 2025
1 incident

Session creation + connection timing out in certain regions

Degraded

Resolved Dec 11, 2025 at 6:54pm UTC

This was resolved by fixing root connectivity issues from an upstream update that happened earlier today.

1 previous update

Dec 05, 2025
2 incidents

Slower than usual session creations

Degraded

Resolved Dec 5, 2025 at 10:55pm UTC

A fix has been rolled out and we’re continuing to monitor the situation

1 previous update

Dashboard is unavailable due to Cloudflare + Auth provider

Degraded

Resolved Dec 5, 2025 at 9:20am UTC

This has been resolved by Cloudflare and our auth provider is back online.

1 previous update

Dec 03, 2025
1 incident

We're seeing longer than usual round trip times on Redis

Downtime

Resolved Dec 3, 2025 at 6:50pm UTC

We've migrated to a backup + our main cluster has also been booted back up. Appreciate the patience here -- we'll be actively working on making sure this never happens again.

3 previous updates