Previous incidents
Higher error rate in ORD
Resolved Dec 19 at 06:52am CST
Services were being throttled in this region and we've scaled up our capacity for now. We will continue to monitor the situation.
1 previous update
ORD: Higher than usual error rates on RTMP allocation (affecting new sessions)
Resolved Dec 18 at 03:29am CST
This has been finally resolved by our upstream provider. We will be migrating some core infra to more reliable providers (as we've been doing the last little while) to mitigate this in the future.
2 previous updates
IAD Region is Facing Issues
Resolved Dec 17 at 12:11am CST
This was a result of some upstream issues again and we were able to get things back up just recently -- most people will have been auto-redirected unless iad was explicitly passed in. Will be a lot faster on this going forward for the people manually selecting regions.
1 previous update
Session creation + connection timing out in certain regions
Resolved Dec 11 at 12:54pm CST
This was resolved by fixing root connectivity issues from an upstream update that happened earlier today.
1 previous update
Slower than usual session creations
Resolved Dec 05 at 04:55pm CST
A fix has been rolled out and we’re continuing to monitor the situation
1 previous update
Dashboard is unavailable due to Cloudflare + Auth provider
Resolved Dec 05 at 03:20am CST
This has been resolved by Cloudflare and our auth provider is back online.
1 previous update
We're seeing longer than usual round trip times on Redis
Resolved Dec 03 at 12:50pm CST
We've migrated to a backup + our main cluster has also been booted back up. Appreciate the patience here -- we'll be actively working on making sure this never happens again.
3 previous updates
Seeing Higher Error Rates For Some Requests
Resolved Nov 21 at 01:18pm CST
Pushed a fix here, things should be smoother now.
1 previous update
US East Region Facing Unprecedented Traffic
Resolved Nov 19 at 05:38am CST
We've pushed a scaling fix and traffic is being balanced now. Will continue to monitor for any outliers.
1 previous update
Downstream Cloudflare Errors
Resolved Nov 18 at 10:10am CST
These specific issues are resolved.
1 previous update
Some of our servers in Washington are not handling requests well
Resolved Nov 17 at 04:01pm CST
We have pushed up some further mitigations and are working with our infra provider to ensure a complete resolution to this problem. We will be posting some more updates here when that is in place.
2 previous updates
Traffic in US East is timing out
Resolved Nov 11 at 04:20pm CST
We've pushed a fix here and have been monitoring it for the last 20 minutes or so -- it seems like traffic is properly routing for now. We'll share any additional updates here.
1 previous update
Live streaming issues
Resolved Oct 20 at 12:40pm CST
We have patched the majority of the issues here. There are still lingering network related issues here (especially networks where NAT traversal is limited).
We'll push some updates there soon.
1 previous update
Some sessions are not successfully being created/released under maintenance
Resolved Oct 17 at 01:26pm CST
Things are stabilizing and seem to be back on track across the board -- we're still keeping an eye on things and will notify if things change.
1 previous update